SHIPPING & RETURNS
Shipping and Delivery
Delivery is absolutely free in USA.
For all other countries shipping charges begin at $25 depending upon the weight/qty of the order. Buyer is responsible for all customs/import taxes, etc.
Unfortunately, we can't ship to PO boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.
Return & Exchange Policy
Thanks for shopping at My Site (change this). If you are not entirely satisfied with your purchase, we're here to help.
You have 30 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Although we're sure that you will be delighted with your purchase, we appreciate that sometimes accidents happen. We aim to make this process as easy as possible for you! Please note these terms do not affect your statutory rights.
Faulty Or Damaged Goods
We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.
If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print at email@example.com and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.
All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at firstname.lastname@example.org so we can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge of course!
Cancellations And Changes
You may cancel or make changes to an order, up and until the time your order has been dispatched. In this case, we will reimburse you in the form of store credit or a full refund. After an order has been dispatched, cancellations or changes will not be possible. As we endeavour to send orders as quickly as possible, requests for cancellations or changes need to be made as soon as you can.
Change Of Mind
We print to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice.
We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.